FAQ

Frequently Asked Questions (FAQ)

1. What payment methods are available?

We accept the following secure payment methods:

  • Credit Cards (Visa, MasterCard)
  • PayPal
  • Bank Transfer
  • Klarna (Pay in installments)

2. Is VAT included in the prices?

Yes, all prices include VAT (Value Added Tax) in accordance with Austrian law at a rate of 20%.

3. What is your shipping policy?

We offer free shipping within Austria for orders over [75€]. Orders are typically shipped within [1-2] business days after the order is confirmed. You will receive a tracking number once the package is dispatched.

4. Do you offer international shipping?

Yes, we ship to most European countries. Shipping fees vary depending on the destination, and the cost will be calculated at checkout.

5. What is your return and exchange policy?

You can return or exchange unused and unworn items within 14 days of receiving your order, provided the items are in their original condition with all tags attached. Please note that for hygiene reasons, lingerie items cannot be returned or exchanged.

6. How can I cancel my order?

You can cancel your order if it has not yet been shipped. Please contact us immediately via email or phone to cancel. If the order has been shipped, you may return it after receiving it in accordance with our return policy.

7. Is my personal information secure?

Yes, we are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). Your information is stored securely and is not shared with third parties without your consent.

8. What sizes do you offer?

We offer a wide range of sizes to accommodate different body types. You can refer to the size guide provided with each product to ensure the best fit.

9. Do you offer discounts or special promotions?

Yes, we offer seasonal discounts and promotions. We recommend signing up for our newsletter or following our social media pages to stay updated on the latest offers.

10. How can I contact customer service?

You can reach us through:

  • Email:info@lala-femininity.com
  • The contact form available on our website

11. Can I track my order?

Yes, once your order is shipped, we will send you a tracking number so you can monitor the delivery status.